Our terms & conditions
All prices are in CHF and include MWST. They do not include delivery.
All wines will be delivered to your chosen address within 5 working days* of your order for all addresses in Switzerland. It is possible to collect your wines in person from our warehouse in 5612 Villmergen with at least 24 hours notice at no charge. Please see our warehouse address and directions under "our warehouse".
*assuming the wine is in stock.
Our delivery charges are as follows*:
Number of bottles
1 - 5 12.00
6 - 12 18.00
13 - 36 36.00
> 36 Free
*Please note these delivery changes apply for private customers only. Trade customers should arrange their own collection.
For first orders we request payment up front either by bank transfer or Einzahlungsschein (Paying in slip). From the second order onwards we request that you pay within 30 days of invoice date. Any delay will result in a late payment charge of 0.75% of the invoice value each month. Until we receive full payment the wines remain under the ownership of Real Wines.
Wines will generally be packed in cartons unless otherwise stated. Fine wines will be packed in their own original wooden case if stated (OWC) or carton (OC)
Change of vintage and out of stocks
Where one vintage has run out we reserve the right to send you the follow-on vintage without contacting you beforehand. This does not apply to fine wines however. We can not always guarantee that all wines on our list will be in stock but will always recommend a suitable alternative in case of out of stock.
At Real Wines we passionately believe in the quality of our wines. Should you not be completely satisfied with the quality of any bottle* you purchase from us, please contact us within 30 days of purchase and we will replace the bottle free of charge.
* This does not apply to fine wines, where we can only guarantee the authenticity of the bottle, i.e. that the contents of the bottle are what is indicated on the label.
Minimum drinking age
Please remember that by Swiss law we are unable to sell alcoholic beverages to anyone under the age of 18.